Privacy Policy

Who we are

TUL-ID Digital is a premium digital studio that builds websites, web apps, and business systems for growing businesses. You can reach us at tuliddigitalstudio@gmail.com.

Information we collect

We collect information you choose to share with us, including:

• Contact and inquiry details — name, email address, business name, project description, budget, timeline, and any other information you submit through our contact form or AI assistant.
• Chat conversations — messages exchanged with our on-site assistant, stored to help us respond to your inquiry and improve our service.
• Technical data — basic usage information such as browser type, device type, pages visited, and approximate location derived from IP address. We may use privacy-friendly analytics to understand how our site is used.
• Session identifiers — a temporary session ID stored in your browser so returning visitors can continue a conversation without starting over.

We do not intentionally collect sensitive personal information unless you choose to provide it as part of a project inquiry.

How we use your information

We use the information we collect to:

• Respond to inquiries and provide project proposals
• Deliver websites, applications, and related services you engage us for
• Operate and improve our website, chat assistant, and internal tools
• Send service-related communications, such as replies to your messages
• Maintain security, prevent abuse, and comply with legal obligations

We do not sell your personal information.

How we store and protect data

Inquiry and chat data is stored securely using industry-standard hosting and database providers. Access is limited to authorized team members who need it to respond to leads and deliver client work.

While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure.

Third-party services

We use trusted third parties to operate our site and services, which may process data on our behalf, including:

• Hosting and infrastructure providers
• Database and content management services
• Email delivery services
• AI providers that power our on-site assistant
• Analytics services that help us understand site performance

These providers are permitted to use your information only as needed to perform services for us and are expected to protect it appropriately.

Cookies and local storage

Our site may use cookies, local storage, or similar technologies to remember session preferences and measure site usage. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

How long we keep information

We retain inquiry and project-related information for as long as needed to respond to you, deliver services, maintain business records, and comply with legal requirements. When information is no longer needed, we delete or anonymize it where practical.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, email tuliddigitalstudio@gmail.com and we will respond within a reasonable timeframe.

You may opt out of non-essential marketing communications at any time by replying to any message or contacting us directly.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our site after changes are posted means you accept the updated policy.

Contact us

Questions about this Privacy Policy? Email tuliddigitalstudio@gmail.com.